Sanchaya Services

Sales Officer

Location: Kathmandu, Nepal

Key Responsibilities:

  1. Customer Engagement:
    • Welcome and assist customers, offering expert fashion advice and personalized service.
    • Understand customer needs and provide styling guidance based on current trends, fits, and product offerings.
    • Build and maintain strong relationships with customers to foster loyalty and repeat business.
  2. Sales & Revenue Generation:
    • Meet or exceed monthly sales targets and KPIs.
    • Use effective selling techniques to drive sales, including cross-selling and upselling.
    • Analyze sales trends and customer preferences to help optimize store offerings and promotions.
  3. Brand Representation:
    • Maintain in-depth knowledge of the brand’s products, materials, and craftsmanship to represent the brand authentically.
    • Actively embody the brand’s values and aesthetic, providing a consistent brand experience.
    • Keep the sales floor visually appealing, organized, and in line with the brand’s display standards.
  4. Market & Product Knowledge:
    • Stay up-to-date with industry trends, seasonal collections, and competitor products.
    • Provide feedback to the sales and marketing teams on customer preferences and product requests.
    • Attend regular training sessions to enhance product knowledge and sales techniques.
  5. Inventory & Stock Management:
    • Assist in inventory control by monitoring stock levels, ensuring timely replenishment, and conducting stock audits.
    • Collaborate with the logistics team to manage stock rotation and minimize shrinkage.
  6. Reporting & Analytics:
    • Record and analyze sales data to track progress and suggest improvements.
    • Prepare regular reports on sales activities, customer interactions, and inventory needs.
    • Provide insights into customer demographics and purchasing patterns to inform future strategies.

Qualifications:

  • Bachelor’s degree in Business, Marketing, Fashion, or related field.
  • Minimum of 1 year of sales experience, preferably in the fashion or retail industry.
  • Strong interest in fashion trends and styling.
  • Excellent communication, interpersonal, and customer service skills.
  • Proven ability to meet sales targets and handle customer objections effectively.
  • Proficiency in using POS systems and MS Office applications.